Privacy Policy

When you create an account we collect the email address you register with, the name and country you supply, and your acceptance of our terms. You may add further details later, such as information supplied when you contact support.

We hold the information needed to sign you in and keep your account secure, including your verified email address, your account status, and the permissions attached to your account.

We do not store your password in a readable form, and we never ask you for a private key, seed phrase or recovery phrase.

We record the activity that makes up your account history: funding requests, conversions, withdrawal requests, deposit addresses issued to you, and the balances that result from them. This record is what allows you to review what has happened on your account.

When you contact us, we keep your messages and our replies so that we can follow up and maintain a record of the conversation.

We use your information to operate your account, process the requests you submit, show you your balances and activity, respond to your support requests, keep your account secure, and detect and prevent misuse.

We do not sell your information. We share it only where it is necessary to operate the service, or where we are required to do so by law.

Members of the Sky Wallet team can access account information where that is needed to review a request or to help you with a support enquiry.

Access to your account is protected by email verification and a one-time code at sign-in. Your account information is checked on our servers on every request, so it is only available to you and to the team members authorized to assist you.

You can review and update your account details at any time from your account. If you would like a copy of your information, or would like your account closed, contact support and we will explain the options available to you.

Market prices shown across Sky Wallet are supplied by a third-party market data provider. They are shown for reference and are not connected to your personal information.

If we change this notice, we will publish the updated version on this page with a new effective date.

If you have a question about privacy or about the information we hold, open a support request from your account and our team will respond.