Help Center

Start at registration with your email address. We will send you a message to confirm the address before your account is ready to use.

Use Log in with your email and password, then enter the six-digit code we send you. If you cannot remember your password, start at Forgot password.

For supported digital assets you can request a deposit address for the network you want to use from Deposit. Send only that asset, on that network, to the address you were given — anything sent on a different network may not be recoverable.

Open Convert to exchange between your USD balance and any supported asset. You will see the amount you receive before you confirm, and your balances update as soon as it completes.

From Withdraw, choose the asset and network, enter your destination address and amount, and submit. We review each withdrawal before it is processed, and you can follow its progress in your account. Check the destination address carefully — a transfer sent to the wrong address cannot be reversed.

Your balances are shown on Assets, and every funding request, conversion and withdrawal appears in Transactions.

See the assets and networks we support on Supported assets, and review Fees before you transact. Market prices are shown for reference and are not a quoted price for any transaction.

You will still be able to sign in and will see a message explaining the current status. Our support team can tell you what is needed to resolve it. Keeping your account details current helps reviews finish sooner.